Delivery
Window shown before checkout
FAQ
Answers to the questions people actually ask.
Grouped into three sections: whether Maple is right for how you sleep, what happens if the fit feels off, and how delivery and returns work.
Adjustment window
90 days from delivery
Wrong fit?
Free fit replacement
Top three questions
The answers most shoppers are looking for.
Before you buy
Which pillow is best for side sleepers?
Side sleepers usually need more effective height than they think. Maple looks at shoulder width, mattress feel, and sleep habits before recommending a profile.
Jump to fit questionsIf it feels wrong
What happens if the pillow does not feel right?
You have 90 days to confirm the fit. Maple starts with troubleshooting first, and if the profile is genuinely off, sends the correct match at no charge.
See the full answerAfter you order
When will I get it?
The delivery window is shown before checkout, and tracking is emailed as soon as the order leaves fulfillment.
See the full answer01
Is this the right pillow for me?
The most common questions before buying.
Start with this answer
Which pillow is best for side sleepers?
Most useful first
Which pillow is best for side sleepers?
01
Most useful first
Which pillow is best for side sleepers?
Side sleepers need more effective height to fill the gap between head and mattress. The quiz factors in your shoulder width and micro-position (log, fetal, yearner, etc.) to find the right profile. Side sleepers on broader shoulders or with arm-under habits tend to need more loft than they think.
FAQ
What if I sleep on my side and back?
02
FAQ
What if I sleep on my side and back?
Select 'combo / frequent turner' in the quiz. The engine steers you toward a profile that stays consistent across position changes rather than one tuned tightly for a single position.
FAQ
I always put my arm under my pillow. What does that mean?
03
FAQ
I always put my arm under my pillow. What does that mean?
It almost always means your current pillow is too low for your position. The arm-under habit is one of the strongest signals the quiz uses — it bumps the target height up and steers you toward a higher-loft profile.
FAQ
Does mattress softness affect which pillow I need?
04
FAQ
Does mattress softness affect which pillow I need?
Yes, and this is one of the least obvious things about pillow fit. A softer mattress lets your shoulder sink more, which raises your head relative to where it would sit on a firm mattress. That changes the height the pillow needs to provide. The quiz accounts for this.
FAQ
What if I'm a hot sleeper?
05
FAQ
What if I'm a hot sleeper?
The quiz includes thermal tendency. Hot sleepers are directed toward profiles paired with a cooling cover. The pillow core itself is standard memory foam — heat dissipation is handled at the cover level.
02
What if I choose wrong?
Risk reduction before you commit.
Start with this answer
What happens if the pillow doesn't feel right?
Most useful first
What happens if the pillow doesn't feel right?
01
Most useful first
What happens if the pillow doesn't feel right?
You have 90 days to confirm the fit. We start with troubleshooting — most fit issues are setup or adaptation, not a wrong match. If the profile is genuinely off after a real trial, we'll send the correct one at no charge.
FAQ
What is the free fit replacement?
02
FAQ
What is the free fit replacement?
If you go through the trial period and the fit is still wrong, we send you the right profile. You keep the original. We'd rather fix the fit than process a return.
FAQ
How do returns work if I need one?
03
FAQ
How do returns work if I need one?
Keep the pillow clean and hold the packaging if you can. Contact support within the 90-day trial with your order number and a description of the fit issue. We guide the process from there.
03
Shipping and delivery
What to expect after you order.
Start with this answer
When will I get it?
Most useful first
When will I get it?
01
Most useful first
When will I get it?
The delivery window is shown before checkout. Tracking is emailed as soon as the order leaves fulfillment.
FAQ
How long until I can judge the fit?
02
FAQ
How long until I can judge the fit?
Give the pillow 24 hours out of packaging to decompress fully. Then commit to one setup for at least 3 full nights. First-night impressions — high or low — are rarely accurate.
FAQ
What if the fit still feels off after a few nights?
03
FAQ
What if the fit still feels off after a few nights?
Contact support with your sleep position, mattress feel, and whether the pillow feels too high or too low. That's enough information to diagnose most fit issues quickly. The 90-day trial gives you time to work through it.
Didn't find your answer?
If you're trying to figure out whether Maple is right for you, the quiz is the fastest way. For anything else — delivery, returns, or help after you've ordered — our support team can take it from here.