Delivery
Window shown before checkout
Shipping & Returns
Know when it ships, how long you have to test it, and what happens if the fit feels off.
Here's what to expect from the moment you order: when the pillow arrives, how our 90-day fit trial works, and what happens if the match still isn't right after a real try.
Fit window
90 days from delivery
If it feels off
Support comes first
Shipping at a glance
Shipping at a glance.
- Delivery timing is shown before checkout is complete.
- Tracking is emailed as soon as the order ships.
- Hold on to the packaging for the first few nights if you can.
Returns at a glance
90 days to confirm the fit. No pressure.
- You have 90 days from delivery to confirm the fit.
- If something feels off, contact support before assuming it needs to be returned.
- If the match is still wrong, we guide the next step clearly.
What usually happens next
Four steps from checkout to the right fit.
No policy decoding. Here's what actually happens from the moment you place the order through the fit window.
01
See delivery timing before you pay
Checkout shows your arrival window before you commit — no surprises once the order is in.
02
Tracking is emailed automatically
As soon as your pillow leaves our warehouse, tracking lands in your inbox so you know it's on the way.
03
Give it three nights
Let the pillow expand for 24 hours, then commit to one setup for three nights. First-night impressions are rarely accurate.
04
If it still feels off, reach out
Send your order number, sleep position, mattress feel, and what feels wrong. We help with fit first — and guide the next step only if the profile is genuinely off.
If the fit feels wrong
Start with support, not with uncertainty.
A pillow can feel off for a few different reasons in the first few nights — it's still settling, your setup changed, or the match genuinely needs another look. Either way, we start with fit help before assuming it's a return.
Good reason to write in
"It feels too high, too low, or wrong after a few nights."
What to include
Sleep position, mattress feel, order number, and what feels off.