Delivery
Window shown before checkout
Shipping & Returns
Know when it ships, how long you have to test it, and what happens if you need a different fit.
Here's what to expect from the moment you order: when the pillow arrives, how our 90-day fit trial works, and what happens if you need a fit replacement or return.
Fit window
90 days from delivery
Fit guarantee
Free fit replacement
Shipping at a glance
Shipping at a glance.
- Delivery timing is shown before checkout is complete.
- Tracking is emailed as soon as the order ships.
- Hold on to the packaging for the first few nights if you can.
Returns at a glance
90 days to confirm the fit. Replacement details are clear.
- You have 90 days from delivery to confirm the fit.
- If the profile is genuinely off, the free fit replacement sends the correct match at no charge.
- For a free fit replacement, you keep the original pillow.
- Refunds, return labels, and inspection steps are confirmed by support for the specific order.
Return questions
Plain answers before you contact support.
Can I get a fit replacement?
Yes, if the profile is genuinely off within the 90-day fit window. Maple sends the corrected fit at no charge, and you keep the original pillow.
Can I get a refund instead?
Refunds are handled through the return path after support reviews the order and condition. Contact support before sending anything back.
Do I get a prepaid label?
Support confirms the label path for your specific case. Do not mail the pillow back until support gives the return instruction.
What condition does it need to be in?
Returned items must be in good condition. Keep the pillow clean and hold onto the packaging during the fit window if you can.
What usually happens next
Four steps from checkout to the right fit.
No policy decoding. Here's what actually happens from the moment you place the order through the fit window.
01
See delivery timing before you pay
Checkout shows your arrival window before you commit — no surprises once the order is in.
02
Tracking is emailed automatically
As soon as your pillow leaves our warehouse, tracking lands in your inbox so you know it's on the way.
03
Give it three nights
Let the pillow expand for 24 hours, then commit to one setup for three nights. First-night impressions are rarely accurate.
04
Need a different fit? Reach out
Send your order number, sleep position, mattress feel, and what feels wrong. We help you use the 90-day fit trial and arrange the correct replacement if needed.
If you need a different fit
The 90-day trial gives you room to get the right pillow.
A pillow can feel off for a few different reasons in the first few nights: it may still be settling, your setup may have changed, or the profile may need to be swapped. If the match is not right, we help arrange the fit replacement or route the return request clearly.
Good reason to write in
"It feels too high, too low, or wrong after a few nights."
What to include
Sleep position, mattress feel, order number, and what feels off.